FAQ

Q. Are you an authorized dealership?

A. YES

Q. What are your customer service hours?

A. 8am-6pm M-F

Q. Do you ship parts if the billing and shipping addresses are different? 

A. As per company policy we only ship to a billing address

Q. What happens if you send me the wrong part?

A. The site is set up for you to order based on your specific vehicle but does rely on the buyer to know what part they need. Should you need to return or exchange a part, you may do so within our return policy.

Q. What happens if I order the wrong part?

A. You may return or exchange a part within the rules set out by our return policy.

Q. What if the part is broken or damaged during shipping?

A. We advise customers to inspect your package when signing for it. If damage has occurred have the delivery company note it. As soon as possible, send an email to us at parts@hondafactoryparts.com.

Q. What is a VIN?

A. Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering.

Q. Where can I find my VIN?

A. The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.

Q. Do you ship outside the US?

A. We do not ship outside the United States. We also cannot ship to Puerto Rico or other US territories besides the 50 US states.

Q. Do you offer express/expedited shipping?

A. Yes, you can find our shipping methods in your cart when you check out.

Q. What shipping methods do you offer? A. You can find our shipping methods in your shopping cart when you check out.

Q. Can I track my package?

A. Yes, we will send an email with your tracking information once the order has shipped. You can also track your package on the order status page found on the homepage of our website.

Q. What payment methods do you accept?

A. VISA, MASTERCARD, AMERICAN EXPRESS DISCOVER

Q. How do you protect my credit card information?

A. We use a company called Authorize.net to securely process transactions on our website. We do not store any credit card information at Honda Factory Parts.

Q. What do I do if I need to cancel my order?

A. Send an email to parts@hondafactoryparts.com

Q. Do I need to have an account to order a part?

A. No

Q. Do you offer a warranty on parts and accessories?

A. Yes, 12 months.

Q. How do replacement parts affect my vehicle’s warranty?

A. Replacement parts do not affect your vehicle’s warranty, however, improper repairs or modifications to your vehicle may affect your warranty in part or whole as per applicable laws and regulations. We recommend having repairs done only by a knowledgeable technician that is trained to work on Honda automobiles. Honda Factory Parts is not responsible for parts or vehicles that are damaged due to improper installation or repairs.

Q. How can I be sure the part I need will fit my vehicle?

A. To ensure you are getting the correct parts and accessories for your vehicle, provide your VIN before searching for parts. The site will filter out parts that will not fit. We will also manually double check your order for fitment and accuracy.

Q. Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?

A. We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle and tested for each specific year, model, and trim. Most automakers also back up their OEM parts with a one-year warranty.

Aftermarket parts can be less expensive, but they are also designed more generically and less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that is not sourced from the car's original manufacturer.

Q. How do I tell if the part is for the driver’s side or the passenger’s side?

A. In the description it will indicate which side it is for.

Q. What if I want to talk to a real person about my order?

A. To keep are prices as low as possible, similar to Amazon and many other websites, we do not have phone operators available regularly. Email is the best way to reach us. If you need to speak with us, you can ask for a call back by email and if you want to try and call us, our phone number is listed on the bottom of the website. If we do not answer, we try to respond to voicemails within one business day.

Q. Do you charge sales tax?

A. We charge sales tax as required or not required by law depending on your location. All relevant taxes will show in your shopping cart during checkout.

Q. I don't know how to look up the parts I need. Can I call in my order?

A. Our phone number is on the bottom of the site, but we do not recommend calling. For fastest service, email us at Parts@hondafactoryparts.com and we will reach out to help you with your order.

Q. Do you ever offer Honda parts discounts or promo codes?

A. Occasionally we offer special discounts. Sign up for our newsletter to be the first to hear about special offers.