By Email (email@example.com)
We strongly recommend sending email to firstname.lastname@example.org for all inquiries or using the contact form below, which will also email us. We respond within 1 business day (Friday evening and weekend messages are responded to on Monday) or sooner to 99+% of messages. If your email is about an existing order, please include your 5-digit order number. If your question is about placing an order or what part you need, please include your VIN.
By Phone (856-702-6188)
Phone calls come into a live warehouse environment. Calls will be answered whenever possible, but many will go to voicemail. Voicemails are reviewed regularly and responded to within 1-2 business days. Fewer staff have access to our voicemail, so we again urge email contact when possible as it is reviewed more regularly by more staff. We also ask for patience on responses – sending multiple emails or voicemails over the weekend, at night, or within a 24-hour period will not generate a faster response.
By Mail and Courier
Returns and other correspondence can be sent to:
Honda Factory Parts 325 NJ 73, Suite B
Marlton, NJ 08053
Note on Customer Service Hours
Our processing and service hours are generally Monday to Friday, 9am to 5pm EDT. We often work on follow up and processing earlier and later, even on Saturdays. However, for emails sent late at night or over the weekend, we will generally not get back to you until our service hours – multiple calls, emails, etc. during off hours will only add to our queue of follow up and potentially slow down the response time for all customers.
When to Follow Up
If you do not hear back from a voicemail or email within 2 business days, there is likely an issue with a spam filter, phone system issue, or possibly a staff oversight. It is time to reach out again. You can also use the Facebook direct messaging platform (https://www.facebook.com/hondafactoryparts) in this situation, which is a good way to escalate any customer service concerns. Facebook is not a good place to ask basic parts and order questions, and you will be directed to email email@example.com for those inquiries.
We hope by providing our operating procedures and the guidelines, we will make your interactions with Honda Factory Parts as easy and predictable as possible.