Return Policy

  • Use our online contact form to arrange for any returns or you may email customer service at support@hondafactoryparts.zendesk.com.
  • A copy of the invoice will need to be included with the return.
  • There is a 15% restocking fee charged against all returned parts.
  • We do not reimburse labor, diagnostic testing or installation charges for any reason
  • Customer is responsible for return shipping.
  • Parts must be in brand new resalable condition and in the original, unopened packaging including the Honda parts label.
  • We cannot take back used parts.
  • We cannot take back installed or tried parts.
  • Electrical parts are not returnable.
  • We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
  • Return request need to be within 30 days of receipt. 
  • Any return over 30 days old could be rejected or only be eligible for store credit
  • If the part(s) are defective please notify us within 15 days of receipt to inquire about a parts warranty refund. The part(s) must be professionally installed and a repair order / receipt must be provided along with a repair order showing the diagnosis of the defect or warranty item. 
  • In the event an order arrived damaged we would require pictures and a description of said damage in order to initiate an exchange
  • Hot deals and clearance items are in very limited quantity and are only available while supplies last. Availability will be confirmed after orders are placed.  No returns are allowed on hot deals and clearance items.

Cancellation Policy

  • An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
  • If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply in addition to our 15% restocking fee.